i may sound like im whining a little and i may be but i have a question. i bought my bow in march this year. spent $1200.00 then. got 6 "free" months of range time with the deal. the guy who runs the shop was very polite at that time.(of course) however now that i come in for range time or the ocassional set of arrows. he seems to have an issue if im not spending tons of money. god forbid if i ask him a question about bow tuning. i'm just wondering if this is somewhat normal or is this guy just a jerk. i'm not going to ask him over for dinner but common courtesy would be great. its gotten bad enough i wont even recommend him to anyone. i only go to him because he's the only bowtech rep. within 150 miles. ok im off my soap box...for now!:tape:

Sounds like another loser. Sorry you have to deal with him.

No not all proshops are that way, I know a couple guys who own shops and they give everyone the same amount of attention

Some shops are like that others are good.
We live 500klms from one shop of each type. Spent $4500 with shop A who passed me my new Carbon Matrix in the box & virtually said "see yah later", as we had just driven the 500 k to the shop we called in to another shop in the next suburb who also sold hoyts to buy some gear which I didn't want to get from shop A ( guess why) The manager served us and we got to talking about why we were down in his town & surprise, surprise he said bring your bow in, he then spent the next 40 minutes seting up my bow. needless to say they get 95% of our business whilst shop A will only see us when we are desperate

yea for sure not normal....we have had several shops in our area like the one you are talking about and the one i am loyal to now will just do about anything for ya and he gets a ton of business now and the other shops are pretty much all gone.....and what quality of work are you getn really if the guy is just there for the money...gotta find someone who really is an archery enthusiast

Sounds like business is slow for them, perhaps his attitude has seen off most of their customers.

Is it possible that it's a matter of perception?

When he was in his salesman's mode, you were the focus of his attention and he shut out every one and everything else.

Now, you've bought the bow, he has to give attention to other customers or to completing work that he's promised.

One of the techniques that they teach salesmen is to make the customer think that they've develop a personal relationship. The more strongly they can bond, the more likely they are to make the sale. So now that he's made the sale, he's back to his normal personality and it just seems like he's not courteous because it's less than you, understandably, thought it was.

Or maybe he is, you know, just a real jerk. :noidea:

If you need your bow tuned or some custom strings or work let me know. check out my site

www.trinitycustomstrings.com

Rev.:peace:

yea but if he treats you like a salesman and jerk afterwards how does he expect you to buy anything from him again and why would you want to buy anything from him.....sounds like you just need to find a new place to me....

Until I heard the shop owner's side of things I will reserve judgement.

i know from working in a shop that every costumer is as important from the first sell to the guy who comes in every day to BS. But the guy who comes into BS sometimes takes our attention away from the first sells and other sells. We do not mined talking and but its his business and way of life. If he puts all his attention to one person there is a sell that could slip away.

i know from working in a shop that every costumer is as important from the first sell to the guy who comes in every day to BS. But the guy who comes into BS sometimes takes our attention away from the first sells and other sells. We do not mined talking and but its his business and way of life. If he puts all his attention to one person there is a sell that could slip away.

yeah, don't be "that guy"

Every shop has one or two.

just try and see things from the other side sometimes and that may help.:noidea:

I dont care if someone else is in there to buy a bow and he could loose a sale if I am a high doller paing customer and even if I am just there to get something done to the very expencive bow I bought at his shop if I was there first I do not expect to be walked away from so that he can make a sale to someone else take care of me first I was ther first and that is what will keep me coming back. My dealer dose that an I said hey I was here first take care of me then deal with him or her. And I buy like 7 bows a year so yes I expect if someone wants that money I have to spend take care of me.

It's a sad day when a retailer doesn't pay attention to its customers.

He can be a jerk,He is the only one in 150 mile. and he knows it.

i may sound like im whining a little and i may be but i have a question. i bought my bow in march this year. spent $1200.00 then. got 6 "free" months of range time with the deal. the guy who runs the shop was very polite at that time.(of course) however now that i come in for range time or the ocassional set of arrows. he seems to have an issue if im not spending tons of money. god forbid if i ask him a question about bow tuning. i'm just wondering if this is somewhat normal or is this guy just a jerk. i'm not going to ask him over for dinner but common courtesy would be great. its gotten bad enough i wont even recommend him to anyone. i only go to him because he's the only bowtech rep. within 150 miles. ok im off my soap box...for now!:tape:

He's probably not doing too well financially, and is try to survive is my guess. This is a depression era after all.

I was at the only real Pro Shop in my area the other day and was patiently waiting for some parts I had asked for. I watched and listened as the 2 people working in the shop tried to help the 6 customers and was amazed at how they treated the customers and not in a good way.

The 1st thing I noticed was how the squeaky wheel got greased, instead of 1st come 1st served. I waited 40 minutes for my parts after being told 4 times they would be right with me.

The worst thing is, this is far from an isolated incident, I have seen the same thing many times.

you folks really need to open your own shop so we can have the perfect place .like yesterday had one group call and say they would be there at 10 could i work on there bow said no problem . had another group said they would be there at 2 told them no problem . they had a 7 year old that was getting his first bow . well the 2 came in at 1/4 to 10 so started working on the boys bow also had to show him how to shoot . than the 10 o'clock came in at 10 . so what do you do someones not going to be happy and a 7 year old doesnt want to sit there and almost get to shoot his new bow .kept jumping back and forth evan though there didnt seem to be a problem there probably was one somewhere .thats why i sell pop ,beer, pizzas , and pretzels .

you folks really need to open your own shop so we can have the perfect place .like yesterday had one group call and say they would be there at 10 could i work on there bow said no problem . had another group said they would be there at 2 told them no problem . they had a 7 year old that was getting his first bow . well the 2 came in at 1/4 to 10 so started working on the boys bow also had to show him how to shoot . than the 10 o'clock came in at 10 . so what do you do someones not going to be happy and a 7 year old doesnt want to sit there and almost get to shoot his new bow .kept jumping back and forth evan though there didnt seem to be a problem there probably was one somewhere .thats why i sell pop ,beer, pizzas , and pretzels .

What do you do??? Simple! Honor the 10:00 AM appointment.

Explain to the early arrival that he had originally made arrangements for 2:00 PM and that you had to attend to the people who previously made 10 AM appiontment. If you don't, some unwanted things will develop:
The 10 AM will be pissed and probaly walk out, perhaps never to come back. The 2 PM may be unhappy, but will understand that he's way early on his appointment without having discussed an early arrival with you in advance. That would have given you the opportunity to advise him of your 10 AM appointment.

Sounds like he is just acting like a jerk. He probably figured that you were someone who was always gonna spend a lot of money everytime you comein, so he was expecting that. you spend 1200.00 on a bow, probably already dressed out. how much more can you spend? even though he is the only bowtech rep within 150 miles, is there any other shops that can work on them and offer a warranty (shop) on the work performed?

heres the thing . theres a lot of people thay call and say they will be there at a certain time . and dont show up or even call to say there not coming . so in this business you try to honor a certain time but somtimes its out of are control especially if your a one man shop .

Another possibility.....

Customers can sometimes want advise and suggestions and cover the same ground over and over everytime they come in the shop.
Then they don't take the advise offered!
This can get very frustrating for the owner.
There was one guy who came in our local shop weekly and wanted his arrows refletched because they wouldn't group. After 4 or 5 refletchings, he was told to leave and not come back!
Think about that: he was in effect telling the Technician he didn't know how to fletch arrows!! Yeah, it was an overreaction, but I can understand, can you?

Another possibility.....

Customers can sometimes want advise and suggestions and cover the same ground over and over everytime they come in the shop.
Then they don't take the advise offered!
This can get very frustrating for the owner.
There was one guy who came in our local shop weekly and wanted his arrows refletched because they wouldn't group. After 4 or 5 refletchings, he was told to leave and not come back!
Think about that: he was in effect telling the Technician he didn't know how to fletch arrows!! Yeah, it was an overreaction, but I can understand, can you?

Yes I can understand the feeling BUT I presume he was paying for the service each time and unfortunately the shop sets it self up to provide that service, so must just grin & bear it. That's where fellow staff come in handy, somebody to whinge to whilst the till gets fuller. However if the customer expected this for nothing then a sorrowfull farewell was well and truely in order:amen: