05-06-2009, 12:58 PM #1
At what point can I stop being nice????
At what point as a service provider do you or should you stop being nice to a customer who is arrogant, obnoxious, Totally in the wrong about thier situation, not telling the truth, over the top rude to my employees and myself and flat out being an a-
I'm pretty easy to deal with and will do all thats within my power to help somebody out. But this was ridiculous. I had to do everything I could to not beat the snot out of this guy.Of all the things I lost I miss my mind the Most!?!?!?
05-08-2009, 10:38 PM #2
I never knew =
that you are dealing with my wife's relatives !
05-08-2009, 10:54 PM #3
- Join Date
- Mar 2009
05-09-2009, 12:48 AM #4
What did Bunny do now?
JIMSTABMAN.... Stabilizing the world one bow at a time.
05-09-2009, 01:15 AM #5
05-09-2009, 01:17 AM #6
Kill them with kindness and on their BILL.....
Do it with a smile......(inflate their bill to the point that they pay it, but arent happy about it)I cut things up and split them down!
05-09-2009, 10:28 PM #7
05-09-2009, 11:09 PM #8
Just start cleaning your finger nails with a bowie knife while mumbling to yourself....Redhead Kronik 60-70# 26" Draw
Octane Hostage Pro Rest
Tru-Glo Tru-Site X-Treme
Limbsaver 4.55 S-Coil Stabilizer
T.R.U. Ball Chappy Boss
05-11-2009, 12:01 PM #9
05-11-2009, 12:03 PM #10
05-14-2009, 12:13 PM #11
Well, After chewing me out alittle on the Phone. Oh wait let me explain that. I told this guy we would have his stuff fixed on Wed or Thursday this week. It wasn't a delay on my part, just waiting for parts and such. So he called on Monday morning as soon as I opened and chewed me out because his stuff wasn't ready.
When he came in to pick up his stuff, he went on a tirade about paying for what he claimed was defective. Which it clearly wasn't. It had all the signs of abuse. Plus it was out of warranty. He just couldn't let it go. He just kept going on and on. It was Pete and Repeat. Totally pissed off he said he would pay, but he's never coming back. ( I'm thinking we can only hope) Then he goes on about customer service and how good a customer he is. From my expirence the people who go out of their way to tell you they are a good customer, tend to be the exact opposite. Which in this case was true. I have his previous records and he has always been a pain in the butt.
He then goes on to threaten me about how many people he's going to tell and how much business I'm going to lose. Not to be rude but the first thought in my head was you have never refered anybody to me!
He walked out the door and I'm like thank GOD he finally left. Oh but I was wrong. Not 2 seconds later he walked back through the door in Pete and repeat mode and started all over again.
OK at this point I lost it. I told the guy he was acting like an A-
That he's being all the things I listed in my original post. Not to mention unreasonable. I told him to get out or I'll have the some take him out. Please leave and never come back.
Sorry just needed to vent.Of all the things I lost I miss my mind the Most!?!?!?
05-15-2009, 02:29 PM #12
Foe 28 years I delt with customers, most were contractors. At the right point I would say"what can I do to make you happy". You would be surprised what little it would take(most time) to satisfy them.U.S.A.F. RET.
05-15-2009, 02:46 PM #13
its okay Looney... he should be glad you didnt reach out and touch someone. good riddance.New Breed Archery
Gold Tip - Spot-Hogg
05-15-2009, 04:15 PM #14
Unfortunatly, this is the type of customer where I could have fixed his stuff for free,given him his money back from the original purchase, fired all my employees and burned the building down. He still wouldn't have been happy or satisfied.
I got out of my way with just about every person who walks through my door.Of all the things I lost I miss my mind the Most!?!?!?
05-16-2009, 01:20 AM #15
05-16-2009, 07:59 AM #16
- Join Date
- May 2006
- in Dixie Home of the Brave and land of the Free
05-17-2009, 12:32 AM #17
- Join Date
- Apr 2007
I had somebody blame me once because I diagnosed them as a Diabetic, based on their Blood Sugar reading..
The person was Black, 48 years old, and weighed almost 400 pounds, so obviously, it was my fault.
05-17-2009, 09:31 PM #18
05-18-2009, 01:12 PM #19
People are Stupid.
Maybe it is just me but I try to never yell at people/be a pain in the to people who have the ability to be vindictive towards me i.e. waiters/mechanics/anyone working on my bow/etc. It just isn't worth it and it doesn't improve customer service. If I have a problem with the service I am recieving, I first attempt to take a deep breath and try to calm down. Then I attempt to be rational. And if i am still not satisfied at the end I will simply take my buisness elsewhere next time. This is part of the problem that i have with utilities companies, I have not choice. They are a government sponsored monopoly, and I have definately had customer service problems with them. To the point that I had to take time off of work to go down to their offices to get my problem resolved (and oh did that make me happy).
But Looney it sounds like you attempted to do everything you could to help the person out and they simply had to be difficult, don't feel bad about ur service.CSAA Member
"One of the serious problems in planning against American doctrine is that the Americians do not read their manuals nor do they feel any obligations to follow their doctrine." - From a Russian Document
06-30-2009, 02:56 PM #20
Need an update !
How's things going now ?
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