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  1. #1
    Story of my life Radar's Avatar
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    Default customer service

    I gotta say customer service is going to crap. I emailed a company probably two weeks ago and never got a response. I email them again and I was pretty short in the email and then I got a response, they answer my question and tell me if I would like to send my product to them to be rebuilt I will have to get some number from them. So I responded right away and asked him for the work order number and I get no response. That was the end of last week, so I sent them another email again today I hope to hear a response from them soon. It is a reputable company in the archery industry and I wont name who they are right now in case I get a response back. I dont want to go dragging a name through the mud if there is something unavoidable going on and there better be. Its sad but Im about to write them off completely. sorry guess I just had to vent
    Target: Hoyt ProElite XT3000 C2, 60# 30", CBE Quad Lite, CBE 3x .019, Trophy Taker, Easton Fatboy 400's(indoor) lightspeed 400 (outdoor)

    Hunting: 2009 Alphamax35 (Blacked out) 70#, 29", HHA Slider, Bisquit, Easton ACC 3-60, Rage 100 gr. 2 blade

  2. #2
    Wheely Threads Wheely's Avatar
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    Default

    Maybe they are just super duper busy....I hope they work it out for you!

  3. #3
    I pray for you! BUNNYMAN's Avatar
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    Default

    Sounds like the time I was dealing with Sure Loc....
    I cut things up and split them down!

  4. #4
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    Default

    sent an email to trophyridge 4 weeks ago looking for a sun shade or something for my sight. I guess there must not be any cause i never had heard from them.
    A simple "I'm sorry there isn't anything avalible." would have been nice.

  5. #5
    Story of my life Radar's Avatar
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    Default

    Quote Originally Posted by BUNNYMAN View Post
    Sounds like the time I was dealing with Sure Loc....
    DING DING DING! WE HAVE A WINNER! i couldnt help myself. its about to come down to me telling them I will save the money i was gonna use to get my Supreme rebuilt and buy another CBE
    Target: Hoyt ProElite XT3000 C2, 60# 30", CBE Quad Lite, CBE 3x .019, Trophy Taker, Easton Fatboy 400's(indoor) lightspeed 400 (outdoor)

    Hunting: 2009 Alphamax35 (Blacked out) 70#, 29", HHA Slider, Bisquit, Easton ACC 3-60, Rage 100 gr. 2 blade

  6. #6
    I pray for you! BUNNYMAN's Avatar
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    Default

    Quote Originally Posted by Radar View Post
    DING DING DING! WE HAVE A WINNER! i couldnt help myself. its about to come down to me telling them I will save the money i was gonna use to get my Supreme rebuilt and buy another CBE
    Maybe we need to send them a link to this thread....
    I cut things up and split them down!

  7. #7

    Default

    Just let your money do the talking and buy something else. CBE and tru ball both have sights that i think are better by todays standards.

  8. #8
    Senior Member CutTheLoop's Avatar
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    Default

    Going to crap...

    Gotta agree with this one. And not just via email, over the phone etc.

    Had SEVERAL, less than coridial or "professional" CS encounters visiting booths(cash in hand) while at the Paris ASA Pro/Am last week.

    I worked in "customer service" biz for 15 years as a retail meat cutter, and I would have been out of a job had I EVER treated any one customer the ways I witnessed and was personally treated by a few of those in Paris.

    Being rude and/or dismissive have no place in business...especially when someone is lined up at your counter with cash in hand.

    I came real close to asking one of them, if they are so disgruntled with what they do, perhaps they should consider another line of work.

    And, would it kill some of them to at least make simple eye contact?



    On a positive note, I would like to give props to "Nunzio" with AEP, Coffee, the "Shirt guy" and good ol Ricky. They get it right.

    ..............................

  9. #9
    Story of my life Radar's Avatar
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    Default

    I have finally been getting somewhere with them. I love my CBE quadlite and wouldnt mind getting another one. My supreme has been in dire need of a rebuild for a few years now. I just figured I would get by getting it rebuilt as opposed to buying a whole new one. Gotta say CBE's stuff is built like a brick sh**house. very durable
    Target: Hoyt ProElite XT3000 C2, 60# 30", CBE Quad Lite, CBE 3x .019, Trophy Taker, Easton Fatboy 400's(indoor) lightspeed 400 (outdoor)

    Hunting: 2009 Alphamax35 (Blacked out) 70#, 29", HHA Slider, Bisquit, Easton ACC 3-60, Rage 100 gr. 2 blade

  10. #10
    14 Ring for Me! dicksenn's Avatar
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    Default

    Quote Originally Posted by CutTheLoop View Post
    Going to crap...

    Gotta agree with this one. And not just via email, over the phone etc.

    Had SEVERAL, less than coridial or "professional" CS encounters visiting booths(cash in hand) while at the Paris ASA Pro/Am last week.

    I worked in "customer service" biz for 15 years as a retail meat cutter, and I would have been out of a job had I EVER treated any one customer the ways I witnessed and was personally treated by a few of those in Paris.

    Being rude and/or dismissive have no place in business...especially when someone is lined up at your counter with cash in hand.

    I came real close to asking one of them, if they are so disgruntled with what they do, perhaps they should consider another line of work.

    And, would it kill some of them to at least make simple eye contact?



    On a positive note, I would like to give props to "Nunzio" with AEP, Coffee, the "Shirt guy" and good ol Ricky. They get it right.
    Let me guess, you were looking at the classic scope booth?
    Archery Outpost
    Tulsa, OK
    Mathews, Hoyt, PSE, Elite & Mission Bows

  11. #11
    Senior Member CutTheLoop's Avatar
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    Default

    Quote Originally Posted by dicksenn View Post
    Let me guess, you were looking at the classic scope booth?

    I visited several booths


    Did we shoot together Sat/Sun?

    ..............................

  12. #12
    14 Ring for Me! dicksenn's Avatar
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    Default

    Quote Originally Posted by CutTheLoop View Post
    I visited several booths


    Did we shoot together Sat/Sun?
    Not unless you were shooting in K50
    Archery Outpost
    Tulsa, OK
    Mathews, Hoyt, PSE, Elite & Mission Bows

  13. #13
    Senior Member CutTheLoop's Avatar
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    Quote Originally Posted by dicksenn View Post
    Not unless you were shooting in K50

    Nope, K45... must have been a popular topic.

    ..............................

  14. #14
    Senior Member J.A.G.'s Avatar
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    Default

    I don't get it, I get along great with Steve at Classic.

    I have had no reponse from several companies..so, I buy elsewhere. There are some great companies that deserve it.
    New Breed Archery
    Gold Tip - Spot-Hogg

  15. #15
    Senior Member CutTheLoop's Avatar
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    Default

    Quote Originally Posted by CutTheLoop View Post
    I visited several booths


    Did we shoot together Sat/Sun?
    Quote Originally Posted by J.A.G. View Post
    I don't get it, I get along great with Steve at Classic.

    I have had no reponse from several companies..so, I buy elsewhere. There are some great companies that deserve it.
    To clarify... I wasn't speaking about Steve Sr or Jr. The one's I am referring to shall remain nameless, for no other reason than avoiding a pissing contest.... if they see this and think it may be them, then they should do some house cleaning.

    I did however; shoot a few emails to "whom it may concern".

    ..............................

  16. #16

    Default

    Sure Loc stopped being Super Duper Busy after TruBall came out with the Axcel ,Spot Hogg entered the Slider biz and Scott aquired CBE.
    SureLoc at one time had a monopoly on target sights, not anymore.
    Archerytalk, Helping Sponsors fleece novice Archers since 2001.

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