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Old 05-06-2009, 10:58 AM   #1
Looney Bin
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Default At what point can I stop being nice????

At what point as a service provider do you or should you stop being nice to a customer who is arrogant, obnoxious, Totally in the wrong about thier situation, not telling the truth, over the top rude to my employees and myself and flat out being an a-

I'm pretty easy to deal with and will do all thats within my power to help somebody out. But this was ridiculous. I had to do everything I could to not beat the snot out of this guy.
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Old 05-08-2009, 08:38 PM   #2
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Old 05-08-2009, 08:54 PM   #3
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Quote:
Originally Posted by Looney Bin View Post
At what point as a service provider do you or should you stop being nice to a customer who is arrogant, obnoxious, Totally in the wrong about thier situation, not telling the truth, over the top rude to my employees and myself and flat out being an a-

I'm pretty easy to deal with and will do all thats within my power to help somebody out. But this was ridiculous. I had to do everything I could to not beat the snot out of this guy.
I would say about 10 min before you made this post. I own my own bussiness and sometimes it's better off to just strangle the customer than dealing with them anymore
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Old 05-08-2009, 10:48 PM   #4
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What did Bunny do now?



JIM
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Old 05-08-2009, 11:15 PM   #5
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What did Bunny do now?



JIM
Acctually I have thought of posting the exact same thing before
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Old 05-08-2009, 11:17 PM   #6
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Kill them with kindness and on their BILL.....


Do it with a smile......(inflate their bill to the point that they pay it, but arent happy about it)
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Old 05-11-2009, 10:01 AM   #7
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What did Bunny do now?



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I'm in shock to say nothing this time!!!
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Old 05-09-2009, 08:28 PM   #8
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At what point as a service provider do you or should you stop being nice to a customer who is arrogant, obnoxious, Totally in the wrong about thier situation, not telling the truth, over the top rude to my employees and myself and flat out being an a-

I'm pretty easy to deal with and will do all thats within my power to help somebody out. But this was ridiculous. I had to do everything I could to not beat the snot out of this guy.
after the first warning..... don't know about you but i don't put up with BS. after i tell em one time they better change their attitude or it'll get changed for em. might not be the best customer service practice but it never happens more than once.
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Old 05-09-2009, 09:09 PM   #9
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Lightbulb

Just start cleaning your finger nails with a bowie knife while mumbling to yourself....
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Old 05-11-2009, 10:03 AM   #10
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Just start cleaning your finger nails with a bowie knife while mumbling to yourself....

Long running joke around my office, was to clean my handguns at a dispensing desk!
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Old 05-14-2009, 10:13 AM   #11
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Well, After chewing me out alittle on the Phone. Oh wait let me explain that. I told this guy we would have his stuff fixed on Wed or Thursday this week. It wasn't a delay on my part, just waiting for parts and such. So he called on Monday morning as soon as I opened and chewed me out because his stuff wasn't ready.

When he came in to pick up his stuff, he went on a tirade about paying for what he claimed was defective. Which it clearly wasn't. It had all the signs of abuse. Plus it was out of warranty. He just couldn't let it go. He just kept going on and on. It was Pete and Repeat. Totally pissed off he said he would pay, but he's never coming back. ( I'm thinking we can only hope) Then he goes on about customer service and how good a customer he is. From my expirence the people who go out of their way to tell you they are a good customer, tend to be the exact opposite. Which in this case was true. I have his previous records and he has always been a pain in the butt.

He then goes on to threaten me about how many people he's going to tell and how much business I'm going to lose. Not to be rude but the first thought in my head was you have never refered anybody to me!

He walked out the door and I'm like thank GOD he finally left. Oh but I was wrong. Not 2 seconds later he walked back through the door in Pete and repeat mode and started all over again.

OK at this point I lost it. I told the guy he was acting like an A-
That he's being all the things I listed in my original post. Not to mention unreasonable. I told him to get out or I'll have the some take him out. Please leave and never come back.

Sorry just needed to vent.
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Old 05-15-2009, 12:29 PM   #12
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Foe 28 years I delt with customers, most were contractors. At the right point I would say"what can I do to make you happy". You would be surprised what little it would take(most time) to satisfy them.
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