I will say that $10 is a small price to pay for the right customer service. Believe me I had to find out the hard way. There is another larger company that has been around a while and I can't understand why. I ordered several standard off the shelf items that took 8 weeks to ship and another week and a half to get to me. Unless it is the deal of the year, experience has shown me to go with proven good customer service.
Only two defining forces have ever offered to die for you:
Jesus Christ & The American G. I.
One died for your soul, the other for your freedom.
Some People spend their whole lives wondering if they made a difference in the world.
Luckily our Service Men and Women don't have that problem.