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Old 05-06-2009, 10:58 AM   #1
Looney Bin
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Default At what point can I stop being nice????

At what point as a service provider do you or should you stop being nice to a customer who is arrogant, obnoxious, Totally in the wrong about thier situation, not telling the truth, over the top rude to my employees and myself and flat out being an a-

I'm pretty easy to deal with and will do all thats within my power to help somebody out. But this was ridiculous. I had to do everything I could to not beat the snot out of this guy.
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Old 05-08-2009, 08:38 PM   #2
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Old 05-08-2009, 08:54 PM   #3
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At what point as a service provider do you or should you stop being nice to a customer who is arrogant, obnoxious, Totally in the wrong about thier situation, not telling the truth, over the top rude to my employees and myself and flat out being an a-

I'm pretty easy to deal with and will do all thats within my power to help somebody out. But this was ridiculous. I had to do everything I could to not beat the snot out of this guy.
I would say about 10 min before you made this post. I own my own bussiness and sometimes it's better off to just strangle the customer than dealing with them anymore
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Old 05-08-2009, 10:48 PM   #4
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What did Bunny do now?



JIM
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Old 05-08-2009, 11:15 PM   #5
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What did Bunny do now?



JIM
Acctually I have thought of posting the exact same thing before
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Old 05-08-2009, 11:17 PM   #6
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Kill them with kindness and on their BILL.....


Do it with a smile......(inflate their bill to the point that they pay it, but arent happy about it)
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Old 05-09-2009, 08:28 PM   #7
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At what point as a service provider do you or should you stop being nice to a customer who is arrogant, obnoxious, Totally in the wrong about thier situation, not telling the truth, over the top rude to my employees and myself and flat out being an a-

I'm pretty easy to deal with and will do all thats within my power to help somebody out. But this was ridiculous. I had to do everything I could to not beat the snot out of this guy.
after the first warning..... don't know about you but i don't put up with BS. after i tell em one time they better change their attitude or it'll get changed for em. might not be the best customer service practice but it never happens more than once.
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Old 05-09-2009, 09:09 PM   #8
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Just start cleaning your finger nails with a bowie knife while mumbling to yourself....
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Old 05-11-2009, 10:01 AM   #9
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What did Bunny do now?



JIM

I'm in shock to say nothing this time!!!
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Old 05-11-2009, 10:03 AM   #10
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Just start cleaning your finger nails with a bowie knife while mumbling to yourself....

Long running joke around my office, was to clean my handguns at a dispensing desk!
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Old 05-14-2009, 10:13 AM   #11
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Well, After chewing me out alittle on the Phone. Oh wait let me explain that. I told this guy we would have his stuff fixed on Wed or Thursday this week. It wasn't a delay on my part, just waiting for parts and such. So he called on Monday morning as soon as I opened and chewed me out because his stuff wasn't ready.

When he came in to pick up his stuff, he went on a tirade about paying for what he claimed was defective. Which it clearly wasn't. It had all the signs of abuse. Plus it was out of warranty. He just couldn't let it go. He just kept going on and on. It was Pete and Repeat. Totally pissed off he said he would pay, but he's never coming back. ( I'm thinking we can only hope) Then he goes on about customer service and how good a customer he is. From my expirence the people who go out of their way to tell you they are a good customer, tend to be the exact opposite. Which in this case was true. I have his previous records and he has always been a pain in the butt.

He then goes on to threaten me about how many people he's going to tell and how much business I'm going to lose. Not to be rude but the first thought in my head was you have never refered anybody to me!

He walked out the door and I'm like thank GOD he finally left. Oh but I was wrong. Not 2 seconds later he walked back through the door in Pete and repeat mode and started all over again.

OK at this point I lost it. I told the guy he was acting like an A-
That he's being all the things I listed in my original post. Not to mention unreasonable. I told him to get out or I'll have the some take him out. Please leave and never come back.

Sorry just needed to vent.
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Old 05-15-2009, 12:29 PM   #12
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Foe 28 years I delt with customers, most were contractors. At the right point I would say"what can I do to make you happy". You would be surprised what little it would take(most time) to satisfy them.
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Old 05-15-2009, 12:46 PM   #13
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its okay Looney... he should be glad you didnt reach out and touch someone. good riddance.
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Old 05-15-2009, 02:15 PM   #14
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Foe 28 years I delt with customers, most were contractors. At the right point I would say"what can I do to make you happy". You would be surprised what little it would take(most time) to satisfy them.
I was past that point. I asked something along those lines when he was in the first time. His repsonse was " Well I shouldn't have to pay and I would like it fixed right now". Unfortunatly I didn't have what I needed to fix it and he was out of a warranty period and the item was clearly abused.

Unfortunatly, this is the type of customer where I could have fixed his stuff for free,given him his money back from the original purchase, fired all my employees and burned the building down. He still wouldn't have been happy or satisfied.

I got out of my way with just about every person who walks through my door.
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Old 05-15-2009, 11:20 PM   #15
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I was past that point. I asked something along those lines when he was in the first time. His repsonse was " Well I shouldn't have to pay and I would like it fixed right now". Unfortunatly I didn't have what I needed to fix it and he was out of a warranty period and the item was clearly abused.

Unfortunatly, this is the type of customer where I could have fixed his stuff for free,given him his money back from the original purchase, fired all my employees and burned the building down. He still wouldn't have been happy or satisfied.

I got out of my way with just about every person who walks through my door.
I have to laugh reading this thread.......try living in NY, you get 1 customer like this per day
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Old 05-16-2009, 05:59 AM   #16
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I have to laugh reading this thread.......try living in NY, you get 1 customer like this per day
would'nt toch it with a 10' pole
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Old 05-16-2009, 10:32 PM   #17
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I had somebody blame me once because I diagnosed them as a Diabetic, based on their Blood Sugar reading..

The person was Black, 48 years old, and weighed almost 400 pounds, so obviously, it was my fault.
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Old 05-17-2009, 07:31 PM   #18
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I had somebody blame me once because I diagnosed them as a Diabetic, based on their Blood Sugar reading..

The person was Black, 48 years old, and weighed almost 400 pounds, so obviously, it was my fault.
You are dealing with my wife's relatives too !
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Old 05-18-2009, 11:12 AM   #19
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People are Stupid.

Maybe it is just me but I try to never yell at people/be a pain in the to people who have the ability to be vindictive towards me i.e. waiters/mechanics/anyone working on my bow/etc. It just isn't worth it and it doesn't improve customer service. If I have a problem with the service I am recieving, I first attempt to take a deep breath and try to calm down. Then I attempt to be rational. And if i am still not satisfied at the end I will simply take my buisness elsewhere next time. This is part of the problem that i have with utilities companies, I have not choice. They are a government sponsored monopoly, and I have definately had customer service problems with them. To the point that I had to take time off of work to go down to their offices to get my problem resolved (and oh did that make me happy).

But Looney it sounds like you attempted to do everything you could to help the person out and they simply had to be difficult, don't feel bad about ur service.
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Old 06-30-2009, 12:56 PM   #20
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How's things going now ?
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Old 07-03-2009, 12:19 PM   #21
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How's things going now ?
Busniness is good right now. As for an update. He sent a letter about 2 weeks after that whole incident. He apologized IF he acted obnoxious in the first two line of the letter then went on to chit on us for the rest of it. In the letter he asked for copies of records, etc... I was going to send them to him with a Nice letter of my own. , but decided just to send him his records. No need to start a war. Especially after reading the letter.

In the letter he typed out a whole account of what happened. Not only did he skew it towards his perspective, making him look better.( Which I figured he would.) His account of what happened didn't even resemble what happened in my office. I understand people only remeber certain things to justify their actions, but this wasn't even close. It was like a complete work of fiction. I'm not sure what he recalled and typed out didn't happen somewhere else. I seriously questioned his metal status after reading the letter. At least if he had mental issues it would explain alot more.
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Old 12-20-2011, 04:53 AM   #22
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And I ask myself the same Questions every day????
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Old 12-20-2011, 12:37 PM   #23
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You are dealing with my wife's relatives too !
We just might be related.

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And I ask myself the same Questions every day????

Why did you make me reread stuff I read 3 years ago.
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Old 12-20-2011, 02:53 PM   #24
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We just might be related.




Why did you make me reread stuff I read 3 years ago.
The the Carpshooter made me do it !!!
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Old 12-20-2011, 04:51 PM   #25
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A few years ago I retired from a long career in law enforcement. I started working part time for a good friend who owned a Hunting, fishing, and archery store. I had a few customers who were incredibly rude and obnoxious. I dealt with them by throwing them out of the store.

My friend took me aside and said he despised these jerks as well but he got even by taking their money. I learned a good lesson that day. Smile and take the crispies.
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Old 12-20-2011, 06:17 PM   #26
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The the Carpshooter made me do it !!!
Westy trying to figure out , what type of a nice gentleman that I've been in the past here !

Read on Westy !

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Old 12-20-2011, 06:18 PM   #27
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A few years ago I retired from a long career in law enforcement. I started working part time for a good friend who owned a Hunting, fishing, and archery store. I had a few customers who were incredibly rude and obnoxious. I dealt with them by throwing them out of the store.

My friend took me aside and said he despised these jerks as well but he got even by taking their money. I learned a good lesson that day. Smile and take the crispies.
If you learned , than it's a gain !
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Old 12-21-2011, 04:45 PM   #28
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A few years ago I retired from a long career in law enforcement. I started working part time for a good friend who owned a Hunting, fishing, and archery store. I had a few customers who were incredibly rude and obnoxious. I dealt with them by throwing them out of the store.

My friend took me aside and said he despised these jerks as well but he got even by taking their money. I learned a good lesson that day. Smile and take the crispies.
Well nice to meet you Cousin and "God Save the Queen" the other heathens here gave her the coke and sars along time ago!!!You got it right and be nice while milking the Cow,even warm your hands as it goes along way around here!!!
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Old 12-21-2011, 05:28 PM   #29
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Well nice to meet you Cousin and "God Save the Queen" the other heathens here gave her the coke and sars along time ago!!!You got it right and be nice while milking the Cow,even warm your hands as it goes along way around here!!!
Now this message has got to be in code !



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