You are my hero~!! My dad used to have a saying..... That guy could fall into a pile of **** and come out smelling like a rose. Not only this post but your year of hunting accomplishments has been awesome as well. congratulations to you and may you continue to be succsesful doing the thing you obviously love to do!!
Thank you for your kind words
It is so easy to represent Vortex,,,dont have to say a word, just hand guys/gals the binocualrs and they speak for themselves....
Vortex pledges this Very Important Promise to you, a Very Important Person, and that's why we call it the VIP warranty. In the event that your Vortex product requires service, no matter the cause, Vortex Optics will repair or replace the product at no charge to you.
I dont think you can beat that for customer service!!
__________________ That course was so easy I even missed a target !!
Vortex are becoming well known here in Australia, A friend of mine brought a Vortex spotting scope (that he was sponsored with) over, to compare with my Leica Spotting scope, we sat them side by side on tripods. we were both amazed how close they were in clarity.
My brother and I used his new Vortex skyline scope on a mule deer hunt in September and absolutely LOVED it. He could have easily afforded to purchase whatever glass he wanted but the Vortex reputation for customer service and their VIP warranty are what convinced him to go with Vortex.
Have you ever sent your mangled, or damaged gear for a warranty claim, only to find out that a hundred questions turn up at ur e-mail inbox, and delayed/slow shipping? With Vortex Optics, that ain't gonna happen to you, son.. My buddy who owned the Hurricane Compact 10 x 28 sent his back to Vortex Optics, due to a small glitch in the lens adjuster. Guess what? Vortex Optics shipped the baby to him, in about a week, BRAND NEW, and the best part of all, no QUESTIONS ASKED! I felt satisfied with the customer service, even though I am yet to use a Vortex Fury binoculars..
I've been using lesser quality binoculars for years. I never could convince myself to spend the extra hundred or two to step up to better glass. A while back, I had the chance to view a buddy's Vortex binos. I'm not sure which model they were, but I'd have swapped him the six or seven sets I own, along with a spotting scope for what he had.
I was shooting a team 3D shoot last summer , we came to a black bear target that was tucked back into the shadows I was using my leupold pinnacles which I thought were pretty good binos I could not pic up the rings on that target to save my butt my partner Les had a pair of the vortex furys he handed me said try these man those rings came right out of the target well needless to say, Vortex is on my wish list and my pinnicules are up for sale
I bought a pair of 8x32 Lightnings about 2 months ago. While the product is truly outstanding the lens covers were defective. I wrote them asking where I could purchase a different pair and a few days later, a brand new pair of lens covers were sitting on my desk at no charge. If you want better Customer Service than that, you are impossible to please. They earned a lifetime customer here!
I could also post some cool in the field pics, but I'd rather post a real life scenario that just recently happened and how things unfolded.
I had taken my Vortex binoculars on a hunt with me in very nasty,cold, and rainy conditions. When I returned from the hunt, I noticed water condensing under the lens inside the barrel.
Well, I ended up sending my binoculars to Vortex Friday, December 05, 2008.
I included a note stating that I was going on a vaction starting December 22nd and if at all possible, I'd like to have them back by that date. I included that I would gladly pay the shipping back to me to expedite them quickly.
Last evening, the UPS man shows up at the door with a package from Vortex. Inside I find a brand new pair of binoculars as a replacement, no questions asked!
I have never been so impressed with a warranty and Customer Service!
You have to realize that I had my situation resolved and new binoculars in hand in less than a week!!! That is unheard of!
I e-mailed Tim Austin to let him know how pleased I was and he quickly followed up and made sure to let me know that if I ever needed anything else, just to let them know.
They now have a customer for life!
I make sure I spread the word about Vortex every chance I get.
I can't wait until a Vortex rangefinder is finally unveiled!
If there was anything that i wanted, a fresh, new product from Vortex Optics, it would be a rangefinder, intergrated into the spotting scope.. this really helps us to determine the actual distance of the target, and besides, who'd better to do the job other than Vortex Optics?
Ive been looking at a new high quality pair of optics and Vortex are at the top of my list. My good freand bought a spotting scope this summer and we are very impressed with the overall qaulity and performance of the product.
I never miss, my arrows always hit something
FBSA STAFF GRILLER
I have many vortex products. For the money they cant be beat!!! On top of that they have the best customer service that I have ever dealt with. The people are soooo friendly and helpful. I am a true Vortex fan and I hope that someday they will offer a rangefinder Bino, that would be the only thing that will make me give up my Razors Thank you Vortex!!
I Hunt and shoot with a friend that has 3 pair, They are the clearest glass that i have saw in a long time. They will be my next glass for sure!! For the price they can not be beat hands down. He stated that with his first pair there were some issues, But not a problem . the service that he had was second to none he was extremely pleased with everything. Just waiting for my birthday to get my pair.
I've been reading about these Vortex optics and everything I have heard has been A+. From the quality to the customer service - I hope I win so I can actually add to the positive things people are saying about these fine optics.
Such as this post from a customer from this very thread,
"I have many vortex products. For the money they cant be beat!!! On top of that they have the best customer service that I have ever dealt with. The people are soooo friendly and helpful. I am a true Vortex fan and I hope that someday they will offer a rangefinder Bino, that would be the only thing that will make me give up my Razors Thank you Vortex!!
Yesterday 08:30 PM
Is there a head to head test of these things?
I would like the sharpest,& brightest (unlike me) set of glass I can get...without running up my debt!
The Vulture 10 x 50 sounds like the ticket. Wish it was lighter.
I hope to try some!
I have been reading alot of reviews on Vortex and they seem to be very good optics. Hopefully very soon I can give a review of my own. Good luck to everyone here. Alot of first time posters, guys that have been members for quite awhile.
I hang out over at AT some and have NEVER heard but great things about this American company, and salute them for being so! I am currently looking for a rifle scope for one of my new toys and Vortex is a front runner for sure, now if I could just get the scope in a silver matte to match the rifle.