I own a Badlands 2800 model and I love it. Sturdy, comfortable and can carry a load. But I did my best to use and abuse it and after a many years and many miles I managed to tear it here and there at the stress points. Badlands has a straight forward no nonsense warranty... if it's broken they'll fix it free PERIOD! I sent my pack in for repairs. The customer service was top notch, the pack was repaired perfectly and the pack was returned to me within 2 weeks of when I sent it (and I live in Hawaii). Yes the pack is top quality, but it's that rare customer service without the nonsense that has sold me as a loyal lifetime Badlands customer. When someone does good like this I like to let others know. Lookin' for a pack? Check out Badlands. And NO, I am not a Badlands Rep!!!