For those who help out at shops either part- or full-time, or those who own their own shop... or if you've worked in a shop recently... I'm looking for some info, if you would be so kind to help me out. What have you done/are you doing that you feel works really well? What have you tried to implement in the past that does NOT work well? (any ideas as to why? What would you change if you tried it again in the future?) What HAS worked extremely well? What do you feel your shop has done to differentiate itself from your nearest competitors? What do you wish you had more of? What gets in the way? What one thing would you change about your situation? About the industry? Anything else you can think of you'd like to address that I haven't asked? Feel free to e-mail your responses to me (firstname.lastname@example.org) if you don't wish others to read them. I know these are quite thought-provoking (at least it's my HOPE that they are if treated correctly), and as such would require some time to give your honest feedback. I'm extremely grateful in advance for your thoughtful answers.