Well, my internet connect at home has been down for 4 days. Finally got it working again. I had to diagnose this stuff myself so I could help them fix it. What gives. It was working fine and then nothing. So of course I call. The current cable company is merging with another. They sent a letter stating there may be some temporary interuptions. So I figured it would be up an hour or at least the next morning. Well, the first person says, there is something wrong with your modem. What!? I've only had this one about a year. So I start doing some checking. I can access the "old cable" companies email server, but nothing else. This is not a modem problem. Wait another day, still not fixed. I call again. There is a problem with the service in your area. It's not just you. We don't know whats wrong, we don't know how long you will be down, we have noted the problem for a technician. Will I get a call back on this, no.:frusty: Another day. I call the neighbors, theirs works fine. Ugh. I call tech support. Finally she says, let me put you through to the next level techs. So I think maybe we are getting somewhere. I explain to the new girl what is happening. I tell here what is happeing with tracert and accessing the old cable company website. She says ok let me check a couple things. She says I can't see your modem so let me check a couple other things...please hold... Muzak on hold.... I notice the lights on the modem flash for a reboot. Before she even comes back, she has it working.:rockon: Why did it take 4 days and 4 phone calls to get someone who knew what the heck they were doing. Don't they know, I go through withdrawls and DTs without Inet access at home.